This article outlines how to enroll in Okta for multi-factor authentication in order to access a vCloud Director tenant in OnDemand Infrastructure.

  1. Submit a request to your Site Manager with the following information for each user:
    • First Name
    • Last Name
    • Email Address
    • Customer Name
  2. Upon account creation by Long View OnDemand, the user will receive a welcome email from Okta, containing an activation link.
  3. Click on the activation link and follow the process to set up a password, a recovery question, a phone number for voice-based resets (optional), and a security image.
  4. Set up the mandatory enrollment for MFA.
  5. Follow the guided procedure to download the Okta Verify mobile application, and scan the barcode.
  6. The user will gain access to the portal and to any pre-authorized apps.
  7. The user can now access the portal any time at https://auth.lvsone.com

After initial enrollment, account password changes and resets can be performed in a self-service fashion via the portal. For assistance with the Okta-native MFA token, please submit a technical support request, or escalate via your Site Manager or Site Focal.